Frequently asked questions

All inclusive rents, enjoy a complete rental package included in your room rate.

• All utilities – electric, gas and water – are included in the rent on a ‘fair usage allowance’ with hot water available 24-hours per day.
• Heaters are controlled individually by the students in their rooms.
• High-speed internet and Wi-Fi throughout the student residence, including bedrooms and ethernet cable connection in bedrooms.
• Maintenance service.
• Collegiate Student Experience Programme – Events, activities & well-being initiatives to get you involved from your first day!
• Exclusive access to all social spaces in your accommodation.

Please see your accommodation’s rooms & rents table for what is included in each room type.

Broadband and Wi-Fi is available throughout the residence, 24-hours a day.

Wi-Fi is available throughout the student accommodation. Wired connections are available via an Ethernet cable, and connected to the wall socket in your room – simply open your web browser and follow the instructions. Upgrade options are also available. Internet is provided by third party companies and they have a 24-hour support line should you need it; details will be given out with the welcome pack.

As a Collegiate resident you will need to provide your own bedding, kitchen equipment, towels etc. But, we know that being a student means there’s a lot going on and a lot to organise. This is doubly true if you’re coming from overseas. So you can buy these items from Collegiate to make settling into your home a little easier.

You can choose one of our collections that cater for your exact requirement, from The Kitchen Collection which contains all the kitchen essentials through to The Luxury Collection which was curated for the ultimate in superior living.

You don’t even have to worry about unpacking it all. We will have it all made up and ready for your arrival so you can enjoy the Collegiate way of living from the moment you walk through your door.

Room cleaning is generally not included in your rent, so you will be responsible for cleaning your room. If you’re not a fan of doing the cleaning yourself, we offer a range of room cleaning services. You can choose from weekly room cleaning service; to include also a change of bedding & towels; or an end-of-tenancy cleans.

Many of our student accommodation properties have their own on-site fitness suites, as well as a whole host of additional social spaces. Access to these areas is free for student residents whenever you like. Additional services related to Spa treatments or bar services may have an adoc additional charge.

The process to book a room in Collegiate student residence is simple:

1. Visit myaccount.collegiate.it to login or create an account
2. Book your room by selecting your property and room type, provide additional info and pay your deposit
3. You will receive an Offer of Accommodation within 7 days of booking. Once you’ve received your Offer of Accommodation you have 15 days to fully secure your accommodation

Complete your booking:
– Select a payment option (in full or in instalments)
– Specify an emergency contact
– Electronically sign your tenancy agreement

Your booking is complete

Please log in to your account for a downloadable rent schedule and dates.

In order to pay rent in three or two instalments, you may need to provide evidence of a guarantor based in the country of your accommodation, such as a family member or friend. The first rent instalment must be paid 30 days prior to your tenancy start date. The rest rent payments can be found on the payment schedule section of your tenancy agreements or your Collegiate account when selecting the payment method during your booking process.

If you are unable to provide a guarantor based in the country where the residence is in, your rent payment will need to be made a year in advance, in full, 30 days prior to your tenancy start date.

For those students paying in instalments, the rent payment dates are:

1st instalment – 30 days prior to your tenancy start date
2nd instalment – the following January
3rd instalment – the following May

For 22 weeks tenancies, the rent payment dates are:

1st instalment – 30 days prior to your tenancy start date
2nd instalment – the following November for the first semester, and the following May for the second semester

These can also be found on your tenancy agreement.

Please note that we don’t accept cash.

Remember: if you have chosen to pay by repeat card transaction, please ensure that you have sufficient funds available in your account at least one working day prior to the rent due date.

If you are unable to provide a guarantor based in the country where the residence is in, your rent payment will need to be made in advance, in full, 30 days prior to your tenancy start date.

Of course! If you are unable to provide a guarantor based in Italy, your rent payment will need to be made a year in advance, in full, 30 days prior to tenancy start dates.

Your accommodation will have a dedicated Move In weekend which coincides with the start of your tenancy. Details of this will be communicated closer to the time.

Don’t worry if you are not able to move in on the dedicated Move In weekend, you can still pick up your keys during office hours outside of this. Please just contact the helpful on-site accommodation team to let them know when to expect you and to ensure moving in is a hassle-free experience for you.

As a Collegiate resident you will need to provide your own bedding, kitchen equipment, towels etc.

If you have specific questions about what to bring, such as sizes for bedding, or whether to bring induction or standard pots and pans, please contact your on-site accommodation team.

Communal student living is all part of the university experience. But at Collegiate we think we’ve arranged things to ensure that you have a great environment, friendly people and a real sense of community. We want you to enjoy the now and look back with fondness when the time comes to move on.

To help make sure you have the best of times, our student accommodation team will arrange events throughout the academic year to help you get to know your flatmates while having a good time – and even learning something new and different from your studies.

Keep an eye on the WhatsApp group for your student residence and on-site notice boards for up-coming events.

Please let us have details at the time of booking and we will always try and accommodate friends and students from the same university together.

A wide range of students live in Collegiate student accommodation, including undergraduates, postgraduate students, international students and/or young professionals

To help make sure you have the best of times during your time with Collegiate, our accommodation team will arrange events throughout the academic year. These events are created for our residents to get to know each other and to help bring learning and networking opportunities to you – so you can learn something new and different from your studies.

Keep an eye on the WhatsApp group for your student residence, speak to the on-site accommodation team or check out the on-site notice boards for up-coming events.